Shipping and Returnes

 

Thank you for shopping with us!

We strive to provide you with the best possible service, including prompt shipping and hassle-free returns. Please review our shipping policy below.

Shipping Process:

  1. Processing Time: Once your order is placed, our team will work diligently to process and pack your items within 1-2 business days, excluding weekends and holidays. We will notify you via email once your order has been shipped.

  2. Shipping Method: We currently offer cash on demand (COD) as our primary payment method. This means that you will need to pay for your order in cash when it is delivered to you. Our shipping carrier will collect the payment on our behalf when delivering the package to your shipping address.

  3. Shipping Address: Please ensure that you provide us with the correct shipping address at the time of placing your order. We are not responsible for any delays or misdeliveries due to incorrect or incomplete addresses provided by customers.

  4. Shipping Time: The estimated shipping time may vary depending on your location and the shipping carrier. Typically, it takes 3-7 business days for your order to arrive after it has been shipped. Please note that this is an estimated time frame and actual delivery times may vary.

  5. Package Inspection: As part of our policy, we prefer to check the package when it is delivered to you. This is to ensure that you receive the correct items in good condition. Please allow our delivery personnel to inspect the package in your presence to confirm the items and their condition. If you notice any discrepancies or damages, please notify us immediately.

Returns:

  1. Returns Accepted: We accept returns within 3 days of receiving your order. If you are not satisfied with your purchase, please contact us via email or phone to initiate a return. Returned items must be in their original condition, unused, and with all original packaging and tags.

  2. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

  3. Refunds: Once we receive the returned item and verify its condition, we will process a refund to the original payment method used for the purchase within 3-5 business days. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment processor.

  4. Exclusions: Some items may not be eligible for returns due to hygiene reasons, such as intimate apparel or personal care products. Please review the product description and any specific return policy mentioned for such items before making a purchase.

We reserve the right to update or modify our shipping and return policy at any time without prior notice. We recommend reviewing this policy periodically for any changes. If you have any questions or concerns about our shipping policy, please contact us for assistance. Thank you for shopping with us!